Question

4.___________________ are for-profit organizations that contract out or lease a wide range of light manufacturing, warehousing, and distribution services to other companies.

A.	Breakbulk warehouses

B.	Consolidation warehouses

C.	Private warehouses

D.	Public warehouses

10.The most common cause of damage to product in a warehouse is __________.

A.	careless handling

B.

pilferage

C.	contamination

D.	water damage

12.Customer service dissatisfaction occurs when the customer's perception of the service is similar to what the cutomer was expecting

True

False

13.The transaction elements of customer service are more important than the pre-transaction and post-transaction elements of customer service

True

False

Answer 1

4.___________________ are for-profit organizations that contract out or lease a wide range of light manufacturing, warehousing, and distribution services to other companies

Answer = Consolidation warehouses

• They perform light manufacturing, warehousing, and distribution services to other companies

10.The most common cause of damage to product in a warehouse is __________.

Answer = Careless handling

• Warehouse damage is oftencaused by one of two major factors: packaging or handling

12.Customer service dissatisfaction occurs when the customer's perception of the service is similar to what the cutomer was expecting

Answer = False

• Customer service dissatisfaction occurs when the customer's perception of the service do not match with what the cutomer was expecting

13.The transaction elements of customer service are more important than the pre-transaction and post-transaction elements of customer service

Answer = False

• All phases should covered to achieve highest Customer satisfaction