Question

QUESTION 5

You are responsible for training a group of new employees in proper e-mail use in the workplace. Describe six important e-mail best practices you should cover in the training session.

Answer 1

Important workplace e-mail best practices:

• Relevant and crisp subject line is a must
• Workplace email id must be thoroughly professional as it is the mode of representation of company’s image to the external world
• A formal signature block specifying the job position and cadre and contact details must be included in the email
• Professional salutation of “Hi" or “Hello” must be used
• The tone of the email must be formal
• The sender must be very cautious about using the “Reply all” option