Question

What is TQM and how does it relate to healthcare?

Answer 1

Ans. - Total quality management is a system that makes quality the responsibility of all clinicians and administrators throughout the health care organisation. TQM uses quality as the fundamental measurement metric, continuous improvement as the philosophy and employee involvement as the approach.

- Total Quality Management (TQM) may have been the first quality oriented philosophy to transition into healthcare. TQM is based on three principles ---

- Continues quality improvement

-Customer focus

-Teamwork