Question

Patient satisfaction is being monitored more and more by third-party payers. You recently have had several postings on social media that have been critical of wait times. In addition, the recent round of patient satisfaction surveys indicate the attitude of many staff members has had a negative edge, not as supportive of meeting patient needs as previous survey results.At the same time, a major payer has just announced that it will determine by the end of the year if practices should be retained in its network based on financial performance and patient satisfaction. The doctors have asked that you develop a program to address the concerns noted in the satisfaction surveys and social media. What three things would you do first to address the matter?

Answer 1

The three things which has to be done to address this matter are

• Provide a comprehensive detailed point to point genuine positive report on the social media regarding the best patient services offered and past and striving hard to improve in current and future practice
• Train the staffs in how to deal with patient by providing quality care and get a positive feedback . Behavior modification lecture for staff to develop positive attitudes when dealing with patient .
• Decreasing the wait time is the first step for success as this is the major problem mentioned in the social media .