Question

You are working with a new doctor who came to this country from Mexico. She has a very thick accent and has been abrasive on the nursing staff. You are taking orders, and as she is giving you the orders, you cannot understand the full order due to her thick accent. You feel hesitant to clarify some of the order. Include these topics in your discussion: What are some cultural considerations that apply to healthcare workers such as doctors? What is your duty to your patient's care? What principles of communication are mandated by the Joint Commission? How would you approach this situation?

Answer 1

It is quite common to witness such difficulties especially the nurses who are involved in providing direct care to the patient.

But remember , " Patient Safety" comes first. Its not our ego or hesitancy which we need to keep aside while caring for patients. So it is important to work effectively with doctor and other team members.

Ways to overcome cultural barriers.

1. Insist on writing orders if verbal orders are difficult .

2.Electronic orders can be a solution for if the handwriting or pronunciation is difficult.

3.Training must be given to both the team members related to giving and taking orders.

Patient care should not be compromised . Any wrong administration can cause harm to the patient.