Question

All mail leaving a physician’s office represents the professionalism of the physician and his or her staff. A medical assistant is responsible for the written communication and makes several glaring mistakes in grammar, spelling, and punctuation. What mistakes would make the letter unavailable? What would you do as an office manager to help the medical assistant correct the problem?

Answer 1

As evrything should be evidence based, each and every task will be communicated through mail only in all corporate hospitals. If some does not know how to send email, what are things to be maintained pertaining to dspellings, grammer and punctuation. They all should learn in th einduction calss when you join.

People will write the email saying that please find attached letter of so on so, but they will forget to attach the letter and send it.

As an office manager i will call that medicl assistant and provide training like either they mention everything in the mail only or else if he prepares that in word document, shoe him how to attach that document and send it.

Also inform that assistant to check throughly grammer, matter, punctuations, attachments if any and then send it.

If there are more than 5 members conduct a training and explain.