Question

Briefly explain the difference between an assertive and an aggres-sive style of communication.

2 List three HCP-generated roadblocks to therapeutic communica-tion and explain why they are significant. Describe a clinical situa-tion in which such roadblocks may occur and explain how to resolve them.

3 List three patient-generated roadblocks to therapeutic communica-tion and explain why they are significant. Describe a clinical situa-tion in which such roadblocks may occur and explain how to resolve them.

Answer 1

Aggressive	Assertive
Speaks loudly	uses a conversational tone
glares and stares at others	makes good eye contact
Intimidates by using expressions	shows expressions which matches the message
Stands rigidly,crosses arms,invades the personal space of others	Relaxes and adopts an open stance and expressions
control groups	participates in groups
values self more than others	values self equal to others
hurts others to avoid being hurt	tries to hurt no one
reaches goals but hurts others	reaches goals without hurting others
only considers own feelings	keeps to the point