Question

Mr. Jones went to radiation oncology for radiation to his prostate. As part of the treatment, patients having radiation oncology have “tattoos” to allow the technician to focus the treatment in the correct area. The area being tattooed was in the genital area. During the first visit, as the female technician was tattooing the patient, he made verbal sexual overtures. The female staff member was very uncomfortable with the suggestions the patient was making. The female staff member remained professional in her work and conversation. Once the initial appointment was over the staff member went to the radiation oncologist (male) and said that she was very uncomfortable with the comments made. The radiation oncologist spoke with the patient, letting him know the technician was uncomfortable with the conversation. At that time the patient complained about the care provided. He said that he didn’t trust the staff and knew they were doing the treatment incorrectly. You are the Director of the Radiation Oncology service and are responsible for resolving this issue.

Answer 1

As the Director, both the patient and staff are equally important. Always call up both and enquire about the problem . Here, the female staff was first complaining about the patient's behavior during the procedure to the radiation oncologist and only when it was asked, the patient raised his complaints. So the Director can explained to the patient that the staff is experienced in the work and there may not be the chance to went the things wrong, and it might be because he is aware about the procedure. Also make sure that the continuing treatment will be carried out by male technician only.