Question

Read the case study Mark and Gilbert work in a team that provides domestic and personal care to people with long-term health issues. Last week the team experienced an incident involving Mr Chang, a frail aged man with terminal cancer, over a miscommunication regarding a new shower sling. Gilbert thought that the new sling that arrived was the one he had ordered for Mr Chang. Unfortunately, it was actually the sling for Mrs Hughes, even though her order was placed after the order for Mr Chang’s sling. Gilbert informed Mark of the new sling and Mark went to trial it with Mr Chang. The sling was far too small and ended up causing a small skin tear on the inside or my Chang’s thigh. Everyone was very upset about the situation and Gilbert and Mark had a loud argument about who was at fault. Since then neither of them can be in the same room without using passive aggressive and defensive behaviour.

What are some possible steps involved in the dispute resolution process that apply to Mark and Gilbert’s workplace?

What advice would you give to Mark and Gilbert to handle the situation?

Answer 1

sling also called tapes, slings are usually used for support limbs and lift limbs in conjuction with the hoist avoid ing unnecessary strain to the care provider using the appropriate sling is essential for efficient effectiveness and ensure comfort dignity and safety for the user and the care provider, they should treat the condition accoding to the symptomatic way and explain the situation to the patient to avoid tthe misundersandings,

they should avoid such situation in future and the medical errors causes seviour damage to the clients so ordering such surgical and medical equipments they should cross check the order and also while delivering the devices thauroughly inspect the device and the need of the patient.