Question

You are making a collections call. You follow all the rules and you are gracious in your approach. Before you realize what is happening, however, you have listened to a tale of woe, a patient in tears, and you want to write your own check for the balance due. What happened? What will you do now?

When the office manager calls a patient regarding a past-due account, she is told by the patient "I am not about to pay that bill. The treatment made my pain worse, not better." What steps might be taken now?

Answer 1

Ans :- when making a collection of call all the rules and you are gracious in approch before realising happening is that we listened to tale of woe, a patient in tear then we will asking the reason why he want? After we will decide if it's urgent so a few amount of check we will hand over .

When the office manager calls a patient regarding a past-due account, she is told by the patient "I am not about to pay that bill. The treatment made my pain worse, not better." The next step of mine is that I humble requested to him gave me some few time to collect or arrange the money but befor you proper carry out my treatment or relief my pain . And told him is that trust me I pay u all past and due ammount.