Question

1. In your opinion, can Emotional Intelligence be measured? Can it be developed?

2. Can you build it into the employee selection process? Explain.

Answer 1

1). The term “emotional intelligence (EI)” refers to an individual’s ability to monitor and response towards the self and non-self-emotions. Means, people with higher EI can manage their emotions in a better way and can also manage other people.

The MULTIFACTOR EMOTIONAL INTELLIGENCE SCALE (MEIS) is used to measure the EI. The three ways to measure EI are,

• Self-Report
• Other-Report
• Ability measures

2). Yes, the EI can be included in the employee selection process. These people are aware of their errors, self-confident and open minded. EI is applicable to healthcare because the people with higher EI are aware of their error and acknowledge them without delay, which is much important in the healthcare.