Question

If you were the MA taking a message in each of the following examples, identify two questions you would ask the patient to complete the message.

1.) Maria Burget, is calling because she wants to know the results of blood test that were done for her daughter Isabella (DOB 7/23/2010) the previous week. Isabella is a patient of Dr. Martin. Mrs. Burget tells you that she is at work, and the best time to call is after 2:00 P.M.

2.) Moira Siever (DOB 1/24/1964) is calling to get a refill of her antidepressant which was prescribed by Dr. Martin. She takes one paroxetine tablet every morning. She only has two tablets left. She only has two tablets left. She gives you her home telephone number and says that it is her day off.

3.) A nurse calls from the hospital and says that she would like to obtain an order for a stronger pain medication for Jana Green (DOB 5/1/1936), a hospitalized patient. She gives you the telephone number of the nurse's station. She will be available until the end of the shift at 4:00 P.M.

4.) Maria Gomez calls about her son Pedro who fell at school and twisted his ankle. Mrs. Gomez picked her son up from school, and she would like to discuss the injury with his doctor. She gives you her home telephone number and cell phone number and says she will be available at any time.

5.) A caller identifies himself as Robert Warner. He says that Dr. Walden contacted him to obtain information about purchasing a new examination tables. He gives you his office telephone number and and cell phone number.

Answer 1

1.) What is the best number to call you back?

What is the Receipt number of blood test?

2.) Ma'am is there any prescription or discharge summary of Doctor with you to continue this medicine?

Ma'am can you tell me since when you are taking this medicine?

3.) From which hospital you are calling us?

May i please have your name?

4. ) Ma'am can you tell me how old is your son?

From where your son fell?

5.) What is the best time to call you back?

What is the name of your company?