Question

Patient satisfaction as measured through the Hospital Assessment of Healthcare Providers and Systems (HCHAPS) database

1. Is a series of questions designed to have them report a negative experience

2. is not available via email

3. is responsible for 25% of Value Based Purchasing Reimbursement

4. Is only mailed to certain patients depending on their inpatient status and home disposition

Answer 1

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a survey instrument and data collection methodology for measuring patients' perceptions of their hospital experience. While many hospitals have collected information on patient satisfaction for their own internal use, until HCAHPS there was no national standard for collecting and publicly reporting information about patient experience of care that allowed valid comparisons to be made across hospitals locally, regionally and nationally.

Correct option: 1. Is a series of questions designed to have them report a negative experience.