Question

1. Naomi is a true asset to the department. She has the uncanny ability to read the emotions of others really well and catches the mood of the room. Whenever someone has a problem, she is truly present in the moment and gives the individual her undivided attention. She is a good listener, and seeks to understand the bigger picture. Based on the given information, Naomi demonstrates strong _____ skills.

A. Self management

B. Social awareness

C. Self- awareness

D. Relationship management

2. Which of the following is NOT a strategy managing relationships?

• A. Avoid giving mixed signals.
• B. Acknowledge the other person’s feelings.
• C. When you care, show it.
• D. Demonstrate inconsistency in your words and actions.

Answer 1

Question 1

Answer

B. Social awareness

It is an ability to understand and appropriately react to both problems of society and interpersonal difficulties. This means that being aware socially relates to being sensible of your surrounding environment and being able to precisely interpret the emotions of people with whom you are interacting.

Question 2

Answer

D. Demonstrate inconsistency in your words and actions.

Demonstrating inconsistency in your words and actions will lead to loss of trust, rapport, bond and connection which intern affects managing relationships.

Relationship management Strategies are:

• Rapport and trust should be developed so it should be reliable, consistent and keeping up the promises.
• Avoid Giving Mixed Signals
• Acknowledge the Other Person’s Feelings
• When You Care, Show It