Question

Dr. Lopez has been in private practice for 20 years, does not work on Fridays. As...

Dr. Lopez has been in private practice for 20 years, does not work on Fridays. As NEW hired NP in a family practice setting, You see a patient today for URI symptoms, the patient only complaint is the runny nose. His vital signs are all within normal limits, and his exam only shows a very runny nose. The patient also has a diagnosis of hypertension, which is well controlled with low dose HCTZ. Your assessment is viral URI, and you prescribe OTC Sudafed and arrange for a follow-up appointment if symptoms persist. On Monday, Dr. Lopez calls you into office and says, “You shouldn't have given that patient Sudafed. He has high blood pressure.” He complains, “I had to call him and tell him not to take the Sudafed".

Question: How does this case study highlight the nature of the conflict?  

QUESTION: How does poor communication set up the situation that contributed to the conflict?

QUESTION: What skills are needed to resolve the conflict successfully?

Homework Answers

Answer #1

How does this case study highlight the nature of the conflict?

The study highlight the conflict due to ROLE DISPUTES and lack of communication and professional rapport. Here the doctor seems to be over concerned about his position as the prescriber and he was disturbed upon the drug order by the nurse.

How does poor communication set up the situation that contributed to the conflict?

There should have been clear evidences of the past medical history of the patient as well as smooth communication among other healthcare providers like doctor, nurse, pharmacist etc.

What skills are needed to resolve the conflict successfully?

  • Adaptability
  • Interpersonal skills
  • Problem solving skills
  • Communication skills
  • Planning and organizational skills

Hope this is helpful for you. All the best. Happy learning. Stay safe. Please do not hesitate to give thumbs up.

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