Question

Describe four things Betsy should do when responding to the complaint. (Approx. 85 words that you can present in a bullet point list if you wish).

Answer 1

1.First of all understand what the compaint is about and show patience to make the person who is compaining aware that you are there to resolve his/her issue and also introduce yourself to the person who you are in the system.

2. Secondly, Betsy should be a proper listener so that the person who is complaining feel that you are providing attention to wha heis telling.

3.Thirdly,explan to the person in a very calm way and ask a sorry even if the mistake is not from our side. This approach will make the person feel that you are a good person to resolve the issue.

4.Lastly, assure the person that we will try to never repeat any mistakes which created difficulty to them.

These are the four thing that Betsy should do while responding to the complaint.