Question

For this task, you are to write a report about a time you have provided individualised support to a client in the community services industry. If you have not provided individualised support for a client in the community services industry, please complete this in conjunction with your observation task. Your report must include details on the following:

a. How you determined the support needs of the client, including:

i. How you clarified your own role in implementing the plan

ii. Processes you followed to confirm the plan details with clients, and their families and carers if appropriate

iii. How you ensured that the client was aware their rights and of complaints procedures

b. How you provided support services for the client, including:

i. What you did to prepare for the support activities, include information regarding assembling and required equipment

ii. How you developed and maintained trust with the client

iii. What methods you used to show respect to all involved throughout the process

iv. If you sought any assistance throughout delivering the support

c. How you monitored your support activities, including:

i. How you monitored your own work

ii. How you involved the client in discussions regarding their support

iii. Did the plan require reviewing? If so; why, who did you discuss it with and how did that discussion support the client’s self-determination?

d. All information regarding the reporting and documentation you completed as part of your support

Answer 1

a. Determining support needs of client

i)

establish and maintain a good relationship with the client.

Introduce onself appropriately and maintain courtesy to the clint

Conduct exchange with the client in a manner developing trust

Support their interests and decision making power of the client

ii)

• Know their priorities
• Listen to them carefully
• Continue to circle back with the client
• Ask them questions
• Provide support according to individualized plan
• Contribute ongoiy relevance of individualized plan

iii)

Explain the risk factors and responsibilities related to the plan implementation

Identify situations of risk and situations of potential risk

Implement strategies to minimize risk