Question

Training Plan: Develop a training plan and evaluation of training for a hospital that is implementing a new health care information system.

1. Training Plan In a roughly 1 page double-spaced training plan, include:

Introduction What will this training cover? In what mode/format will occur?

Training Strategies What training strategies will you use, and why do you feel they will be effective for a system implementation training program?

Probable Issues / Roadblocks to System Implementation and how you will use the training process to reduce their likelihood.

Key Elements that must be included in training for users of a health care information system.

This training plan should be a minimum of 1 page.

2. Create an evaluation tool to measure user satisfaction with the training process. You may model it on common questions asked on a customer satisfaction survey, but you should also create questions that can be used to improve the training process and learn more about users’ needs, knowledge, and skills.

Answer 1

Training plan for Physicians, nurses and respiratory technicians.

Plan for Basic Life Support Training

Key elements:

Handling unconscious patients outside the hospital

Handling unconscious patients inside the hospital

Life saving techniques such as:

Giving CPR

Providing Airway

Instruction on AED

Instruction on Recovery position

Instruction on Handling choking adults, children and babies

Heimlich manuver

BLS for adult, children, infant and pregnant mothers

Evaluation by:

Demonstration

Practical exams

Written exams

Training Program evaluation by:

Feedback forms

Evaluation of nurses on bedside

Practical exams and written exams