Question

When supervising an unlicensed assistive personnel (UAP), the staff nurse offers unwarranted criticism that causes the UAP to feel defensive. The initial response by the UAP should be to

Group of answer choices

a.) Allow the staff nurse to continue to project the unwarranted criticism

b.) Verbally defend against the unwarranted criticism and refuse to cooperate

c.) Recognize that the unwarranted criticism must be directly related to the actual behavior that is being criticized

d.) Recognize and address the objectionable or disrespectful behavior

Answer 1

After getting an unwarranted criticism from staff nurse, the intial response by the UAP should be to recognise that the unwarranted criticism must be directly related to the actual bhaviour that is being criticised. This is the most effective construcutive strategy that should be practiced by an Unauthorized Personnel when they engage in conflicts. By doing so, UAP can begin to recognise how their own behaviours may contribute to the escalation or de-escalation of conflict. Hence the answer is option C

Allowing staff nurse to continue to project the unwarranted criticism may contribute to the UAP to develop low self-esteem,to feel worthless or feel frustrated

Verbally defending against unwarranted criticism and refusing to cooperate may result in interpersonal conflicts

Simply recognising and addressing the objectionable or disrespectful behavior has no value