Question

To effectively coordinate client care (maintain patient safety), a nurse must have an understanding of: Effective communication skills Decision making and critical thinking skills Knowledge of a client's need for nursing care and its management Knowledge of effective communication between the interdisciplinary team members, the client, and significant others. Susie Smith, a nurse manager of a 77-bed orthopedic unit, is trying to get the pharmacy to deliver medications earlier in the morning. The clinical nurses are unable to schedule procedures in a timely manner, complete all required treatments, and medicate clients on time because of the late pharmacy delivery. Nurse Smith has scheduled meetings with the pharmacy manager. She has determined the exact time required for timely delivery to the unit and for proper client medication delivery. After brainstorming to identify options, she has decided that she will not back down on her demand that the medications be administered earlier. When Nurse Smith meets with the pharmacy manager, she clearly states the problem and asks for input from his perspective. The pharmacy manager tells Nurse Smith that he cannot change the time schedule because he will upset his workers and their organization. Nurse Smith empathizes with him but reiterates that for quality care, it is essential to administer medications in a timely fashion. Nurse Smith offers to work with him in analyzing delivery times to help develop a different schedule that meets everyone’s needs. The pharmacy manager declines and tells her that it is her problem, not his. What should Nurse Smith do? What are the three forms of communication often used when two sides seek to reach an agreement? Which of those is being used here or do you recommend be used here to achieve a resolution?

Answer 1

*Three forms of communication often used when seek to reach an agreement are,
1.Win-Win approach
2.win-lose approach
3.lose-lose approach
*win-win approach is recommended inorder to meet the goal and set happy both parties.In this approach both parties will come to the table for mutual compatible,both sides ends with happy result,and both parties will get incentive to negotiate each other.
here the pharmacy manager and nurse Smith will come to an understanding with reaching the target.