Question

Real World Case 20.2 ?(Health Information Management and Technology: An applied approach 5th edition, Sayles & Gordon)

Review the real world case 20.2. Answer the following questions regarding each case. Be sure to support your answers with detail and specfic responses pertinent to the case.

Background

?Maxine has been a coder with the hospital for nearly 15 years. She has been exceedingly loyal and hard working. Her performance record had been outstanding, until this past year. The transition to computer-assisted coding has not gone well for her. Other coders in the department have made the shift in job duties to auditing and clinical documentatation improvement. She has not ben comfortable with these changes, particularly the new technology, and her productivity has decreased compared to coding quality and quantity performance benchmarks. The manager went easy on Maxine during the last performance appraisal cycle due to the change in job description and in light of her outstanding personal qualities. Recently, anothe r coder came to the manager to voice ceoncern that she mght be expected to pick up the slack for Maxine. Something will need to be done soon to addres sthe performance issue and prevent additional staff issues. Maxine is getting older; she has seniority with the organization, but is not yet at retirement age.

Answer the following Questions:

1. Discuss the manager's choice to go "easy on Maxine" during her last performance appraisal. Was this a good management strategy? Why or why not?

2. What employment law or laws should the manager need to keep in mind in hangling this situation?

3. The situation has not improved. This manager is now considering disciplinary action to address Maxine's performance issues. Do you agree? If yes, describe the first step in the disciplianry process. If not, what alternative next step do you recommend? Be specific; relate your answer to facts of the case.

Answer 1

Q1ANS:

Maxine she is working in the hospital since 15 years. It is not a good management strategy for manager because she is having the more experienced person to work in the organisation effectively.

Q2Ans:

• The manager has to keep in mind that whether the person will do the work or not .
• He has to see the experience of the person.
• He has to see work ability of the person..

Q3 Ans:

• The above situation not agree so the next step is advice the Maxine to learn new technologies work in the computer assessed program.
• Next step is advice her to improve the work ability.
• For the manager he has to see the in the organisation who is well organised and knowledge person.