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How would you handle an irate patient who's in need of medical care and seeks treatment...

How would you handle an irate patient who's in need of medical care and seeks treatment in your medical office?
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Answer #2

Health care customer service needs to be managed very critically

I would first greet him in a nicely manner.

I will assure him or her to solve their grievance and ask him to calm down and explain the situation to me

I will listen to the patient problem calmly and note it down

I will request the patient to be calm and compose and we will help him or her with best possible manner.

After listening to the patient symptos, I will provide him the ticket no. of the complaint and give him the first hand resolution.

Assure him with a deadline to get this resolution resolved.

I will explain him the possible reasons and get all the fact check.

answered by: anonymous
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