Question

A patient paid the medical bill at the physician’s office before receiving an explanation of benefits form from the insurance provider, so the medical office notes that there is an over-payment on the patient’s account. How might the medical office handle this situation?

Answer 1

Answer: In the case where overpayment is done from the patient's side Or the Insurance providers, it is important to verify the error of the payment as soon as possible. The medical billing should be made and the health insurer provider should be contacted for the overpayment of the bill. So, a written notes and documents are made for the payment correction and hence the selected or overpaid amount is returned. In the case where the patient has submitted extra payment, then this process is also verified and cross checking should be made.The claim is reprocessed to show the correct payment.