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Part 2 – Communicating with Providers and Patients Scenario: The provider asks you to notify the...

Part 2 – Communicating with Providers and Patients

Scenario: The provider asks you to notify the patient that the preauthorization was denied. The provider would like to see the patient in two weeks for a follow-up visit.

Directions: Using the space below, compose an email to the patient as indicated by the provider. Make sure your email is professional and sensitive. Make up any information you need for the email.

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Answer #1

Victory Hospital, Salt Lake City, Utah 84101

Dear Mr. Hash Brown,

Your provider, Jean Davidson, M.D., has reviewed your preauthorization request dated 11/11/2020, for morphine sulfate prescription. Based on your medical comorbidities and past history of opioid abuse, your request has been denied by him. We regret any inconveniences caused due to this denial. We will be happy to assist you otherwise in all your healthcare needs.

Jenna Hunt,

Medical Assistant, Victory Hospital

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