Question

Question: Write 3 paragraphs (5 to 7 sentences each):

Identify best practices, recommendations and techniques for dealing with angry or upset customers in relation to healthcare.

Task

Best Practices??

Recommendations??

Techniques??

Answer 1

ANSWER.

Best practices for dealing with angry patients:-

* Keep yourself cool and deal the patient carefully.

* Stay calm and talk clearly everything with the patient, also don't forget to mind your body language.

* Spend your time with the patient.

* End the conversation in a positive way.,etc.

Recommendations for dealing with angry patients:-

* ​​​​​​The doctor should recommend the patient for another specialist in the same hospiatal by requesting the patient in any manner,etc.

Techniques for dealing with angry patients:-

* Treat with more respect than usual.

* Provide reassurance care for patient by specialists.

* Showing empathy is the best techniquewhen dealing with the anger patients, etc.