Procedure VIII.A. 2 – 3 CAAHEP standardVIII.A.2 display tactful behavior when communicating with medical providers regarding 3rd party requirements CAAHEP Standard VIII.A.3 show sensitivity when communicating with patients regarding 3rd party requirements
VIII.A.2. Display tactful behavior when
communicating with medical providers
regarding third-party requirements
* Communicate tactfully with medical providers
regarding third-party requirements:
1. additional documentation needed to support medical
necessity
2. preauthorization for prescribed medications
3. second opinion before elective surgery.
VIII.A.3. Show sensitivity when
communicating with patients regarding
third-party requirements:
* Show sensitivity when explaining to the patient (in
terms that they can understand) regarding third-party
requirements:
1. preauthorization or precertification requirements
2. copayments, coinsurance, deductibles
3. second surgical opinions.
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