Question

Create a list of three (3) recommendations that you believe One Pharmacy needs to implement to avoid any further complaints from your customers. Your recommendations must include the use of business technology and/or online services. Remember, your resources and budget are very tight, therefore your recommendations need to include practical strategies that do not require a great deal of money or additional resources. Refer to the One Pharmacy policies and procedures provided in your handouts to assist you.

Answer 1

When customers make complaints it shows their dissatisfaction and the poor quality of pharmacy products.
There are ways to avoid such complaints in the future. confirm complaint need corrective actions.
- provide positive feedback to the customer about the complaint with a response letter and be sure investigation takes place and sent them a response letter.
-Make quality control and quality assurance for investigation with free tool number, email contact, etc.
-communicate and listen to the customer if there is a complaint and educate them with your product and help them to understand.
Pharmacy policies and procedures help to satisfy the customer with your products that make positive improvements in the business. provide training to the employees to handle the customer complaint and empower the staff to resolve the issues. All the staff must be aware of standard operating procedure handling compliants.