Question

Answer the following:

1. List styles and types of verbal communication?

2. Discuss types of nonverbal communication?

3. Mention different types of barriers to communication and which techniques would you use for overcoming communication barriers?

4. Compare active vs passive listening and explain how to use feedback techniques to obtain patient information including:

a. reflection b. restatement   c. clarification

5. What are the professional telephone techniques?

6. Explain how to document telephone messages accurately?

7. Discuss examples of diversity: a. cultural b. social c. ethnic

8. In your own words explain how to greet and register a new patient?

9. Describe the medical assistant tasks to open and to close the office?

Answer 1

Answers of the questions regarding communication are given below