Question

Case Study: Workers’ Compensation

Instructions

1. Read the Case Study Workers’ Compensation on Chapter 17, page 523 of the textbook.
   
   Julie, the front desk assistant, is speaking with Paula regarding a patient who just left the office. He has a workers’ compensation claim involving an injury he suffered on the job. Julie feels that the patient shouldn’t be allowed the claim because she thought he seemed fine when he was at the desk. She felt that he may be faking his injury. Paula explained that it was up to the doctor to decide the type and level of injury incurred by the patient, not Julie. The office manager overheard part of the conversation and told Julie that she was not to make such comments about a patient because there was no way for her to know the whole story.
   
2. Afterwards, answer the following questions:
   • Would you consider Julie’s statements unprofessional?
   • Do you believe that Julie’s attitude toward the patient would be obvious if she felt this strongly about the issue? How could her body language be indicative of her viewpoint?

Answer 1

a) Yes i think Julie`s statements are highly unprofessional because without knowing the intentions of the patient.

Good qualities of a Front desk assistant

• Being open to new people and ideas. ...
• Being friendly and polite. ...
• Being sociable. ...
• Being judicious and careful. ...
• Able to control emotions. ...
• Able to empathize with others. ...
• Ability to work under Pressure. ...
• Ability to remain calm.

b) Despite she`s obvious about the issue she is not the right one to confirm that the patient has invloved in forgery as because if she`s wrong about her decision on that issue she might suffer severe complications and in that case the patient can file a compensatory case.Instead she could have discussed the issue with the higher medical professionals or to the head of the hospital.

c) If she`s obvious about the issue her body language could be more promisible if she`s bold.