Question

It is important to communicate properly in the workplace, especially when sharing patient information. The three-step writing process is used in health care to help professionals provide effective communication by guiding them through which appropriate communication deliverable to use, writing for their audience, and the appropriate use of conventions.

·       What is the purpose of the communication?

·       Who is your audience?

·       What does your audience need to know, and why do they need to know it?

·       What communication deliverable is the best way to effectively get your message across (e.g., email, memo, flyer, etc.)?

·       What approach will you use, indirect or direct, to present your message? Why?

Answer 1

The purpose of communication is the process by which an information is conveyed to another person so that the person who received the information can understand that is being told to him.

Audience are people who receive the information. In medical field it is the patient and his or her relatives are the audience. They should understand what the doctor or nurse has been told to them.

The audience need to know about the language by which the message is conveyed to them. The knowledge of that language is necessary to understand and analyse the information.

Any electronic media will be effective in conveying the message. Whether it is email, flyer etc they can deliver the message as early as possible.