Question

Geoff Cranch, a psychiatric mental health nurse, walks into a conference room where Sylvie Waters, a patient who has been exhibiting signs of extreme depression, waits in a folding chair in front of a desk.

“Hi, Mrs. Waters,” he says. “Sorry to hear you’re not feeling well. I just want to ask you a few questions and kind of see where we’re at with things.” He takes a seat behind a desk and boots up the computer. “Sorry, this is going to take a minute to boot up. But let’s go ahead and start. I understand you’ve been feeling depressed. Can you tell me about that?”

Sylvie looks at the floor and takes several deep breaths, shaking her head. “I don’t even know where to begin,” she sighs.

               “Take your time,” Geoff says. “I might need a new computer anyway. Sorry about that.”

               “What’s the computer for?”

               “Just so I can make notes in your record. It’s part of the EMR requirements we have to follow. It’s very standard. We should probably start now though, so we don’t run out of time. What’s been going on?”

               “I don’t know,” Sylvie says.

               Melanie from the IT department peeks through the glass door behind Geoff and taps on it softly and apologetically.

               “Someone’s in the window,” Sylvie says.

               Melanie cracks the door open, tiptoes into the room, and sets a laptop on the desk.

               “Thanks so much, Melanie, I was just going to call you.”

               Melanie quickly slips out of the room and lets the glass door close behind her with a muffled bang.

               “Mrs. Waters,” Geoff says, “I’m very sorry for all of that. I had no idea this computer wasn’t working.”

               “I get it,” Sylvie says. She shuffles her feet and adjusts her sleeve.

“Please go ahead. I don’t want to rush you, but I just want to make sure you get to say everything you want to say before our time is up. We shouldn’t have any more interruptions.”

               “I just need to think,” says Sylvie.

How might Geoff’s behavior be making Sylvie uncomfortable?

Other than Geoff’s behavior, what else could have been done beforehand to make Sylvie feel comfortable during this interview?

Answer 1

As we can see sylvie is a patient and Geoff is an psychiatric mental health nurse.

1) Geoff's is being unprofessional, rather than giving his whole attention to the patient he is also complaining about the computer. They are being interrupted and he is rushing Slyvie instead of calmly talking to her. Even though he is sorry about the situation he should have worked to make Sylvie comfortable rather than hurrying her to speak. Geoff unprofessional is making Slyvie uncomfortable.

2)When we are interviewing someone we should always see that all our things are working and our business is in order. Geoff should have seen whether his computer is working or not. Goeff should have studied notes about Slyvie reason for her current condition.