Question

QUESTION 3

1. Reviewing the scorecards of the clinical support services (CSS) you manage, you know they have several opportunities to increase appropriate demand. Which of the following would you not recommend as a way to increase volume and cut unit cost?

   		Improving service to patients and referring physicians
   		Discouraging tests not indicated by the patient management protocols
   		Offering a discount to patients of high-volume attendings
   		Minimizing errors and rework

   A B C B

Answer 1

Correct Answer Option A. Improving service to patients and referring physicians.

By improving service we have to invest and implement additional mechanism, technology and infrastructure which is important for patient retension. Referring to physician we can help the patient with better medical care which would also have additional financial implications. Both Improving service to patients and referring physicians will not help as a way to increase volume and cut unit cost as the fiancial viability of the CSS management would have to be seriouslt reviewed.

The other given options like discounts, minimizing erros & reworks and discouraging unrequired test can help with a way to increase volume and cut unit cost. Hence option A. Improving service to patients and referring physicians will NOT be recommend as a way to increase volume and cut unit cost