Question

QUESTION 7

1. Meeting with a small group of newly hired therapists, you tell them the HCO is committed to excellence and gets there through continuous improvement, with measures, benchmarks, OFIs, PITs, and goals. One of the therapists asks, “What does that mean for therapists?” You reply:

   		“It means doing your best job with every patient, helping meet your team’s scorecard goals, following protocols, and speaking up when you see an OFI.”
   		“It means being prompt, doing what the doctor ordered, and being considerate of your teammates.”
   		“It means helping meet your team’s scorecard goals, following protocols, and doing what your team leader asks.”
   		“It means the HCO wants on-time, 100% correct response to every patient’s orders.” A B C D

Answer 1

“It means doing your best job with every patient, helping meet your team’s scorecard goals, following protocols, and speaking up when you see an OFI.”

Reason: This is because doing the best job automatically improves the scorecard. So the therapist can provide 100% response to every patient. Also speaking with OFI provides better performance.

The other options are not prioritized first because of following reasons.

“It means being prompt, doing what the doctor ordered, and being considerate of your teammates.”

Being prompt of doctor’s order is correct, but there will be few situations where the therapist should decide on his own based on patient’s situation.

“It means helping meet your team’s scorecard goals, following protocols, and doing what your team leader asks.”

            As mentioned above, doing the job in best way improves the team’s scorecard goals.