Question

Considering that communication with a single patient, a family, a group, professionals, or an organization will vary based upon context and severity of the information, describe different tools that may be used to de-escalate fear or mitigate confusion in an emergency situation. Discuss why these types of tools are used, including three different emergency situations with different stakeholders that would benefit from these types of tools?

Answer 1

#. Tools that may be used to de-escalate fear or mitigate confusion in an emergency situation are :-

- Diagnose the impending trouble

- Choose appropriate turnaround strategy

- Implement the change process and monitor it

Three different emergency situation :-

- A psychiatric patient get violent after she sees a movie scene

- A patient denying for administration of blood products

- A patient with cancer denying to amputate the limb which can cause metastasis .

By implementing these tools , the health care workers can find the cause behind the emergency situation , make the patient's understand the importance of the interventions required by making their fear and anxiety less .