Question

3. What management, organization, and technology issues should be addressed in deciding whether to use a conventional CRM system versus a cloud-based version?

Answer 1

Solution:

Management:

Service Level Agreements (SLAs): There will be lack of SLAs concerning ERP and CRM cloud based solutions and of methods to ease their respective verification.

Risk Assessment: It will be Hard to Assess the Risk of the Company, when it does not own their Infrastructure that Supports the ERP and CRM Systems.

Dependability: The Companies who are using the CRM and ERP Solutions will become Dependent on thier Providers because they don't Store the Data and they might not be Easily Export the Information Required to the Another System.

Organization:

Human Resource Optimization: When the Traditional ERP and CRM Solutions Demand the Technical Staff, Cloud Based Solutions have to Allow to Optimize Human Resource to Focus of Operations.

Technology:

Security: By using the Web as Infrastructure, Cloud based ERP and CRM solutions will suffer with the Diifficulties in Offering Security Comfort to Companies that Owns Sensible Data.

Availability: Cloud based ERP and CRM solutions will suffer from availability issues that will cause the Business Operation Failure, due to the Web Failure Tolerant Model.