Question

1. Identify three situations in which you use self-service delivery. For each situation, what is your...

1. Identify three situations in which you use self-service delivery. For each situation, what is your motivation for using this approach to delivery, rather than having service personnel do it for you?

Homework Answers

Answer #1

1. There situation are:

a. When you expect the delivery personnel will take longer than you taking a self service. So, the motivation here is time saved.

b. When you do not trust the delivery personnel, you would prefer self service. The motivation here is the lack of trust in the deliver personnel.

c. When you expect that self service will be cheaper than delivery since the delivery by the delivery personnel will include a charge. Here, the motivation is money being saved.

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