Question

1. Fill in the blank with the correct stage.

____________________reviewing targets on a regular basis and updating them to reflect changes in budgets, increasing performance levels, changing customer requirements or external benchmarks.

Implementation stage Design stage Review stage Use stage  

       

_____________________developing the measures as measures affect behavior they need to be revised from time to time to overcome any dysfunctional behavior and to reflect new circumstances. Sometimes, the change in behavior driven by performance management can itself be a reason to further refine measures.

   Implementation stage Design stage Review stage Use stage    

     

_____________________reviewing the success map and measures arising from it in line with changes in strategy.

    Implementation stage Design stage Review stage Use stage

Answer 1

1. Use Stage

Reviewing targets on a regular basis and updating them to reflect changes in budgets, increasing performance levels, changing customer requirements or external benchmarks.

2. Design Stage

Developing the measures as measures affect behavior they need to be revised from time to time to overcome any dysfunctional behavior and reflect new circumstances. Sometimes, the change in behavior driven by performance management can itself be a reason to further refine measures.

3. Review Stage

Reviewing the success map and measures arising from it in line with change in strategy.

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