Question

Why are systems for collaboration and social business so important and what technologies do they use? Explain the benefits of collaboration and social business. Describe what organizational culture is necessary for business processes and collaboration.

Answer 1

In the world of ever increasing globalization ,collaboration and social business is the way forward to do business and interact with one another. Collaboration and social business is necessary for the following reasons:

(i) Networking

(ii) Rapid changes in work environment

(iii) Assists in professional growth

(iv) Is vital in the world of globalization

(v) Aims at bridging geographical distances and other barriers.

Benefits of collaboration and social business are :

(i) Increased productivity

(ii) More business and profitability

(iii) Reduction of costs

(iv) Enhanced customer relationship management

Some of the technologies used are email, instant messaging, video conferencing.

The organization must foster a culture which encourages collaboration across trams and promotes socialization. The policies , procedures and necessary technologies have to be place to promote collaboration.