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How can a bank better serve its customers?

How can a bank better serve its customers?

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Answer #1

A bank should have a customer relation department. The department should first try to understand the needs of the customers and the areas in which they have complaints. This data should be collected and analysed properly so as to understand the areas of improvement.

They should be communicated to the respective departments and discussed within teams to arrive at prospective solutions

Finally plans should be prepared and implemented as well as monitor to give better service to the customers.

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