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Your branch has just started the day’s business and many customers are thronging to get banking...

Your branch has just started the day’s business and many customers are thronging to get banking services. Suddenly the computer system breaks down and the customers and staff are complaining as this problem happens frequently. What should you do?

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Answer #1

Computer breakdown and downtime is disrupting the daily operations and such cases will be solved through carrying out manual process and update will have to be done later.

I will also try to keep a backup of my system and I will be trying to engage into front office and back office separately so there will be proper maintenance of the service and I will be trying to not completely depend upon the computer system but I will also have a backup system in order to eliminate the chances of consumer satisfaction and employer satisfaction, so I will be providing them with optimum backup facilities and I will be trying to provide additional salaries for the employees in order to manually do the work if the backup fails also, so I will be trying to get as much as flexible as I can in order to synchronise the interest of various stakeholders with that of the organisation.

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