Question

When should benchmarking be used? Convince the buyer of a BPO contract that benchmarking is a good investment.

Answer 1

Benchmarking :- A Benchmaking is just used to measure the quality standard. It is just as a measurement of the organisational policies quality.

A company can used the benchmark when it wants to know the best performance of itself or by its competitor. Thus it can help the company to find the gaps that exist in the company processes to achieve the competitive advantages.

The advantages of the benchmarking in the BPO contract is

1. It helps to cut the labor costs

2. It makes in the improvement in the quality of the goods

3. Cutting the costs and improvement in quality leads to incraese the sale as well as profit.

4. It provides the competitive advantages to the company over their competitors.