Question

Discuss the role of leadership in TQM, what type of leadership style you will recommend considering the current dynamic business environment where change is inevitable rather has become a norm?

Note: Representation of data in a logical and visually appealing manner will help me improve chances to score well

Answer 1

TQM (Total Quality Measurement) is a company practice where the human and material resources are used in more efficient and effective way to increase productivity and obtain the goals of the organization. This management practice builds an environment where the employees works effectively and efficiently with continuous improvement and learning. There are basically 4 phases in TQM, namely Planning Phase, Doing Phase, Checking Phase and Acting Phase.

Planning phase deals with making plans and solving queries of the employees. Doing phase deals with formulating solutions for the problems discussed in planning phase. Checking phase deals with doing analysis of the solutions already formulated and applied. Acting phase deals with solving other problems and making solutions.

Leadership plays an important role in TQM. It is a quality of leading others towards achieving organizational goals. There are basically three abilities that aleader should possess. They are:

1. Ability to interact with others

2. Ability to change behaviour and resources

3. Ability to communicate

In this changing environment, the role of a leader is to guide its members and motivate them to change themselves according to the situation. Change has become an important part of every business. If a business is not accepting the chnage, it is not going to flourish and achieve its organizational goals. It is the main duty of the leaders to guide and motivate its employees.

The current business environment is unpredictable and is very volatile. It os very hard to predict a business these days. Every business is pushing hard its boundaries to sustain and flourish. The leader should use Pace - setting leadership style and motivate its employees to keep up the pace with changing environment and push their boundries hard in order to obtain organizational goals.