Question

City Library Performance Measures (2007-2010)

Performance Measures	2007	2008	2009	2010
Materials in collection	43,937	46,464	46,000	55,000
Borrowers registered	35,544	38,089	41,093	43,247
Hours open per week	56	56	56	50
Book budget per capita	$1.05	$1.10	$1.15	$1.40
Library materials circulated	187,481	188,203	188,050	167,365
Patron visits	111,550	110,939	121,167	103,491
Annual customer satisfaction survey- # of respondents	1,500	1,348	1,256	1,243

Please refer to the above table and answer the following questions:

2 (a): What does the table tell us about performance of the city’s library?

2 (b): In your opinion, what kind of performance information is useful in this table?

2 (c): How could these performance measures be used in budget decisions?

Answer 1

2) A. If we carefully analyse the Year on Year change In the Annual customer satisfaction it has shown a decreasing trend from 1500 in 2007 to 1243 in 2010. This is like 17 % decrease. Also there has been an increase in materials in collection and borrowers registered which are of no use if your customers are not satisfied over the years.

B. Book budgets, Annual Customer satisfaction & Borrowers registered

C.By using the book Budget per capita and borrowers registered , we can calculate the amount of costs that are being incurred. Like in 2010 the budget should be 43247 * $1.4 = $60545.8