Question

When drafting an email intended for a recipient who is likely to feel positive about it, you should:

begin the email with your bottom line.

begin the email with a note in passive voice.

present the rationale before your bottom line.

keep the email very detailed.

Answer 1

We need to begin the email with the bottom line to make is more positive.

The first impression is the best impression. We need to be grateful and state positive things about them. Then start with the reason for the Email.

(I have personally done it many times. It's a very effective method. The same method is written in Dale Carnegie's book- How to win friends and influence people).

Option a. Is correct.

B,c,d are incorrect.
B. is incorrect because in a passive voice we don't give importance to subject give importance to action. In the email Subject is important.

C. Rational doesn't ensure positive feelings. Rational is judgement. People don't generally like others rational.
First, the bottom line than rational ensures the readability and positive feeling of the reader.

D. People generally like short and simple email (Remember it's not a report to be very detailed).