Question

You are the manager of the customer service department and you have six employees who report...

You are the manager of the customer service department and you have six employees who report to you. Your customer base has doubled in the past two years. As a result, employees have been working ten hour days for the past six months to keep up with the increasing customer demands. The workload is creating a high level of tension and you are sure that if this goes on, your staff will suffer physically and mentally.

You have gone to your supervisor to request some temporary help to assist them. You have done a good job building your case because your boss has given you the okay to hire three additional permanent workers to help alleviate the workload. In addition, he has surprised you by giving the approval to increase staff salaries by 10%.

To reward your staff for their hard work, you are inviting them to a celebration lunch to be held on Monday July 27 from 12 noon until 2 pm at the local Milestones Restaurant. You need to confirm employee attendance in order to make the reservations and to get any information on dietary restrictions, as needed. Write the appropriate correspondence to your staff announcing the changes being made and asking them to confirm their attendance at the luncheon.   

Homework Answers

Answer #1

The time has come to celebrate our hard work, our devotion and aur dedication towards the work. Only because of our hard work we have reached to a milestone. The demand of the customers are increasing and we are also fulfilling their demand.

Because of your hardwork, the company has decided to increase the staff's salary by 10%.

This Monday, i.e, 27th of July we are going to have the celebration lunch by 12 noon to 2pm. please confirm your attendance and also inform if you have any dietary restrictions.

Know the answer?
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Not the answer you're looking for?
Ask your own homework help question
Similar Questions
Imagine you are the supervisor of the health information management (HIM) department in a large outpatient...
Imagine you are the supervisor of the health information management (HIM) department in a large outpatient clinic. This department manages patient records. Complaints about your department are becoming more frequent and intense than in the past. Some clinic employees have complained that the HIM department takes too long to retrieve patient records. Others have expressed dismay over the rudeness of HIM staff. You decide to talk about these problems with employees throughout the clinic. The clinic’s receptionists respond to you...
You are working as a Manager at ABC Company and you manage 10 junior customer service...
You are working as a Manager at ABC Company and you manage 10 junior customer service officers. You are interested in taking on more managerial roles and responsibilities. You know that the company has a program dedicated to assisting staff with self-improvement and development, as long as it is in line with the company’s main goals of improving customer service and providing an exceptional experience to all customers. You can see current employees’ skills and knowledge below: Roles and responsibilities...
The scenario: You are the senior manager of an accounts receivable department in a medium-sized company...
The scenario: You are the senior manager of an accounts receivable department in a medium-sized company selling specialty metals such as titanium, tungsten, and magnesium to manufactures. Credit sales last calendar year totaled $46 million. In your opinion, credit policies and procedures seem to be functioning quite well – last year the company wrote-off less than $50 thousand of bad debt (uncollectable accounts receivable). For the past six months, you have been closely watching the account balances of one of...
(Use the case of “Global Treps”) You have been selected as the project manager for the...
(Use the case of “Global Treps”) You have been selected as the project manager for the Global Treps project. You helped to run a local shark tank like event at your college last year as part of a class project, so you have a general idea of what is involved. The schedule goal is six months, and the budget is $120,000. Your favorite professor, Dr. K., and a few of her associates have agreed to fund the project. Your strengths...
Larry is a customer service representative for a large nationwide insurance company. His primary job is...
Larry is a customer service representative for a large nationwide insurance company. His primary job is to evaluate workers' compensation claims and provide members assistance in accessing services and financial resources. Larry covers two states, California and Louisiana, and usually has not more than a hundred or so active cases at any given time. All information is electronic, and communication is done through e-mail and phone calls. Larry works five days a week from 8:00 a.m. to 4:30 p.m., with...
Question text Scenario: Charles manages a team of 10 customer service representative, and some of your...
Question text Scenario: Charles manages a team of 10 customer service representative, and some of your employees have complained to you that Teresa spends an unacceptable amount of time on personal calls when she should be taking customer calls. Charles speaks with Teresa about the concerns of her coworkers. She replies with the following statements, which of them would indicate a fallacy? Select one: a. I agree. I have probably been spending too much time on personal calls. b. Kim...
This morning as you drove to your job as food service manager at the Pechanga Casino...
This morning as you drove to your job as food service manager at the Pechanga Casino Entertainment Center in Temecula, California, you were concerned to hear on the radio that the local Red Cross chapter put out a call for blood because national supplies have fallen dangerously low. During highly publicized disasters, people are emotional and eager to help out by donating blood. But in calmer times, only 5 percent of eligible donors think of giving blood. You’re one of...
Project Management Fundamentals Questions Only A project team is discussing the benefits and drawbacks of working...
Project Management Fundamentals Questions Only A project team is discussing the benefits and drawbacks of working on projects within their organization now that it has become project-oriented. They can agree on many advantages for the team and for the organization, but also agree there are some drawbacks, relative to the strong matrix structure the organization used to have. In a project-oriented organization the project team: ANSWER Will not always have a "home" Reports to the functional manager Has no loyalty...
provide 3-4 paragraphs post (team 2) 1-What are 4 key things you learned about the topic...
provide 3-4 paragraphs post (team 2) 1-What are 4 key things you learned about the topic from reading their paper? 2-How does the topic relate to you and your current or past job? 3-Critique the paper in terms of the organization and quality.1- Employee Stress and how it has an Adverse Effect on a Company This paper explores employee stress and how it has an adverse effect on a company, its employees and the organization. Job stress can have a...
The project has been performing as planned, and the team members have been exhibiting increasing levels...
The project has been performing as planned, and the team members have been exhibiting increasing levels of trust between each other. The sponsor and the buyer have been satisfied with the delivery of business value, and user acceptance testing results are positive. A technical expert consulting with the team has expressed concerns that the team is not in agreement on the best way to deliver to the next review. If the project manager wants to support the team in reaching...