Question

Discuss

1. Healthcare consumerism:

a. Define healthcare consumerism

b. Discuss the Healthcare Triple Aim

c. What benefit does the Health Care Cost Institute provide

d. What lessons can the healthcare ecosystem learn from retail consumers?

e. What are the key factors that contribute to patient satisfaction?

2. Reshaping the healthcare ecosystem:

a. Comprehensively discuss all of the industries in the healthcare ecosystem (based on class discussion)

b. Each stakeholder has their own contribution and value. Discuss each.

c. Discuss reengineering in the healthcare ecosystem.

3. Digitization of the healthcare ecosystem:

a. Discuss the importance of big data in the R&D, monitoring and prevention, diagnosis, and treatment processes.

b. What is the role of digital disruptors in the ecosystem?

c. Discuss the digitization of medical equipment.

d. How will digitization play an important role in patient medical records?

4. Assessing the regulatory burden on health systems:

a. Explain how the PPA either helps or hurts the burden of regulations in the industry.

b. List all of the federal agencies impacting the health care ecosystem.

c. How much does it cost health care providers nationally to comply with health care regulations?

d. Discuss how quality reporting requirements creates different types of problems

5. Hospital administration: a. Discuss the obligations specific to hospital outpatient departments.

b. Discuss the requirements specific to joint ventures between hospitals and physicians.

c. Discuss the reasons, considerations, and benefits for hospitals in the reorganization process.

d. What are the different types of hybrid structures that health care systems and hospitals are using to work together? Define each.

explain all the question with citation and references.

Answer 1

1. Healthcare consumerism:

a. Define Healthcare consumerism

Healthcare consumerism is a movement that allows and advocates patients' involvement in their own healthcare decisions. It promotes a 'working-partnership model' and moves away from 'doctor says-patient does' model. Healthcare consumerism often takes notes from the retail industry.

b. Discuss the Healthcare Triple Aim

Triple aim was developed as a means of optimizing health system performance. It basically focuses on three aspects that are listed below:

• Improving the experience of care
• Improving the health of populations
• Reducing per capita costs of healthcare

c. What benefit does the Health Care Cost Institute provide?

Healthcare costs have increased by a major extent over the past decade. It exists as one of the most pressing problems in the society. The mission of Health Care Cost Institute is to improve the healthcare system by providing information on healthcare costs and its determinants. It is a not-for-profit corporation comprising of noted healthcare researchers and healthcare system leaders. One of the main benefit of Health Care Cost Institute is that it provides periodic reports regarding variations in healthcare costs and its determinants. It also provides data to independent researchers for scientific research projects.

d. What lessons can the healthcare ecosystem learn from retail consumers?

Healthcare providers are increasingly looking to retail for strategies. Retailers have been providing over the years what consumers are demanding for, convinenient and personalised experience. Healthcare providers are making efforts each day to adapt the same system for the benefit of consumers. A few takeaways or lessons that healthcare ecosystem can learn are:

• Healthcare providers need to prioritize convenience and choose a good location.
• Healthcare providers need to focus on consumers hours.
• Market positioning is a very important factor to ensure that the entire experience revolves around that position.
• Branding plays a major role while reaching out to consumers.
• It is vital to focus on customer experience in terms of space and enviroment. Many traditional healthcare providers let customers wait in a sterile environment which is a major disappointment.

e. What are the key factors that contribute to patient satisfaction?

A few factors that may contribute to patient satisfaction:

• It is vital to ask patients what are they expecting from the visit. Many a times patients visit just for the sake of information and not action. It would not be ideal if they are served for the other.
• Patient's satisfaction also increases with the increase in visit length. It is necessary to spend more time with the patients for better satisfaction.
• It is very important to communicate in a positive manner.
• It will be helpful if there is a practice of shared decision making. Patients should be allowed to express their ideas or concerns freely.