Question

Please explain issues that face owners and potential successors in a franchise like Dunkin Donuts. These...

Please explain issues that face owners and potential successors in a franchise like Dunkin Donuts. These can be taxation, multiple siblings, outside interests, etc.

Homework Answers

Answer #1

Issues faced by owners and potential successors in a franchise:

  1. Large Initial investment:
  • Opening a franchise requires a relatively large initial investment into the business. These costs include initial franchising fees, licensing fees, cost of real estate(in the form of a lease), hiring and training of employees, equipment costs etc. These costs have to be borne by the owners before they have been able to generate a single sale in their respective franchise.

2. Rules laid out by the Franchisor must be strictly followed:

  • Unlike an independent business owner, franchisee owners have to adhere to the rules and regulations that have been put into the franchisee agreement. These laws restrict the freedom owner has in controlling his business' operations and at times could hamper growth of the business and increase costs.
  • A breach of the rules laid out by the franchisor could lead to a termination o the contract and thus would lead to the business having to either shut down or face legal action.

3. Risks of running a franchisee:

  • Since there is a large initial investment associated with getting into the franchisee business, there is a large risk of the business failing and all the sunk costs being lost.
  • Franchisees may struggle to generate sufficient revenue to support the business due to various factors such as people's tastes and preferences in that locality, other competitors, overestimation of the footfall in the store etc.

4. Working with the franchisor:

  • Working with a franchisor is a lot like entering into a marriage as it also a legally binding relationship that will last for a long while. A healthy franchisee-franchisor relationship ensures smooth working of the business. However working with a franchisor who the franchisee cannot see eye to eye with can lead to several issues in the running of the business in the future and in the end cause harm to the business.

5. Issues with succession:

  • On top of the emotional issues involved in the succession planning for a family business, franchisee owners face the additional issue of the franchisor who must also be convinced that the next in line is capable of running the business. Most franchisee agreements state that if a franchisee owner dies, the franchisor has the power to choose the successor. A poor relationship with the franchisor could result in the already taxing process of choosing a successor even more emotionally tiring and painful. In many cases issues with succession of a family owned franchisee have lead to the closure of the business.

  

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