Question

Please state A, B, C, or D for each question

1. Sandra has been working as a front desk employee for 6 months. Yesterday, for the first time, she encountered a situation where a guest has checked out without paying. This is an example of:

A. management fraud

B. usual business

C. nonroutine transaction

D. employee fraud

2. A strong service culture is necessary so that employees make decisions required to address:

A. non-routine transactions.

B. employee turnover.

C. negative reviews.

D. transactions with high-tier customers.

3. One of the worst mistakes is to:

A. To hire part-time help and then fail to make them part of the team or properly train them

B. Hiring full time staff instead of part time staff

C. Hire part-time help without having a strong need for their skills

D. Hire part-time help and pay them better than the full time staff

Answer 1

HELLO THERE !

1) (C) Nonroutine transaction because these type of activities does not occur daily. The reason of this can be mis-management of work.

2) (B) Employee turnover because strong service culture will enhance the productivity of the employees which increases positivity in behaviour which automatically decreases employee turnover.

3) (B) Hiring full time staff instead of part time staff is the worst mistake because it will be harmful for the organisation in terms of:

(i) Extra pay without work

(ii) Wastage of time

(iii) Increase in extra expenses.

(iv) Wastage of resources.

THANK YOU !