Question

Extending from the MCO, Education industry is non-essential service industry, applying the concept of Managing Information Systems, design a unique customer management themes to manage the customer experience in a new way that is useful after the MCO is lifted.

Answer 1

A uniques customer management system should be automated based on global standards where IVRs system or instant voice response system using chatbots are used for customers experience and customer grievance resolution.

This uses Artificial intelligence and Machine learning algorithm to work.

Here customer post their querries and get resolved instantly reducing turnaround times and costs of manpower. It also adds efficiency and higher productivity and thus customers experience gets enhanced drastically.

Such cases are used by global companies like Wyzard, Coursehero and various other educational brands.

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