Question

What challenges does a Customer Success team face?

Answer 1

1) one important challenge customer success team places is during measuring the performance as what are the weight that have to be put at various levels for teams in order to to evaluate the outcome or to what extent their contribution ia required.

2) another challenge that the customer success team faces is to reduce the cost of acquisition of new customers.

3) the customer success team is responsible for maintaining the brand image and they are posed with a challenge of proposing the right combination of delivery outlet and service style.

4) the most important challenge that the customer success team places is to deal with the product complexity with the customers.